Current customers of SKNapp Consulting include small to medium hotel chains as well as independent accommodation operators, resorts, holiday parks, and reservations services contact centres in Australia, New Zealand, Thailand, and the US. SKNapp customers benefit from onsite evaluations, collaborative workshop-style training, mystery-shop services, and project management and systems analysis.
As a member of the Hotel Sales and Marketing Association International team, Shannon Knapp co-wrote and assisted in the development of their online training course program. She also delivers HSMAI Revenue Management Certificate Courses throughout the Asia Pacific region. Connect with HSMAI for resources for hoteliers and to find the next event near you!
Members of Tourism Accommodation Australia, a division of the Australian Hotels Association, can attend Shannon’s revenue and hotel distribution management courses in Sydney. Introductory and advanced courses in revenue management for hoteliers are offered throughout the year.
Through Shannon's affiliations and partnerships, SKNapp Consulting customers can also connect to a range of hotel and accommodation provider management services, including: