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Shannon Knapp, CHIA, established SKNapp Consulting in 2015 to capitalise on her 26 years of experience in hotels and reservations services contact centres, as well as revenue and distribution management systems.

At global hotel management groups in the USA and Australia, she delivered industry-leading results in contact centres and hotel distribution service centres. As an accomplished and results-orientated professional with both executive level and operational hotel experience, Shannon has led multi-function teams producing operational excellence and remarkable profits.

Shannon and her consultants collaborate with hospitality professionals on their people, their purpose, and their processes, which leads to optimal profits.


Demonstrating proficiencies in hotel reservations and rooms management, contact centre structure and sales, and cost savings through process improvement, SKNapp Consultants are highly adept at team leadership, strategic revenue and distribution management and customer acquisition and retention.


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