Dear Friends of SKNapp Consulting, As hoteliers, if there was ever a time to ensure diversity in distribution and market segments, it is now. Properties that have relied on limited channels and too-few source markets are struggling thanks to COVID-19. Hotels with clever, well-trained, data-informed managers who have prepared with solid insights are suffering less and will recover quicker. Our industry may be in chaos, but you do not have to be! Pockets of promising progress a

Dear Friends of SKNapp Consulting, Last week I had the great joy of spending time with this squad of hoteliers at Tourism Accommodation Australia HQ to deliver two Revenue training programs. (20 years in Australia and I still love a good SOH photo opp) Our participants' reward was a much more advantageous ascend than even climbing Mt Everest is these days. Our training workshops can get equally as crowded though. So ya better ping me to secure a safe spot in the next KNow Ho