This is why we can't have nice things.

March 1, 2019


Dear Friends of SKNapp Consulting, 


From my week's log of lessons:


1) iPhone 8 running version 12.1.4 operating system is not compatible with almond milk iced lattes.

2) Cameras on holiday, good.  Guests being filmed by hidden cameras in rented accommodation, bad.

3) Robots and machine learning for accurate revenue forecasting, goodRobots in hotelsbad. Let's stick to well-trained human workforce armed with clever tech stack shall we?


And if you think your job is stressful or complicated, spare a thought for the hotel reservations professionals in Hanoi this week!  They should take the advice of one of one of my favourite SKNapp clients and just Stay. Chill. Enjoy.



May you do the same!






















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